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Test Bank for Customer Service Skills for Success 6th Edition by Lucas

Test Bank for Customer Service Skills for Success 6th Edition by Lucas

Test Bank for Customer Service Skills for Success 6th Edition by Lucas for only $49.99

Availability: In stock

$49.99
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Availability: In stock

$49.99
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Test Bank for Customer Service Skills for Success 6th Edition by Lucas
Improve your success in the classroom and assess your readiness for your next exam with the (Test Bank for Customer Service Skills for Success 6th Edition by Lucas)!
 
Effective studying techniques require more than just reading the same content over and over again. Putting what you’ve learned into practice helps reinforce the concepts and theories learned from course material. More importantly, it also highlights areas of strengths and weaknesses, making it easier to develop study sessions that are time efficient and better tailored to improving on the areas that need it the most. With this innovative, easy-to-use digital downloadable file, you’ll be more prepared for each and every test.The (Test Bank for Customer Service Skills for Success 6th Edition by Lucas) is an excellent companion to traditional studying methods and includes a compilation of exam-style questions, primarily in multiple-choice format. It’s textbook specific and corresponds with the exact material in your book.Download your FREE sample now and see why so many students are choosing to use this invaluable study aid. The full digital download is available immediately after your purchase, so place your order and let’s get started building your academic success!

Table of Contents

Table of Content PART ONE: The Profession Chapter 1: The Customer Service Profession Chapter 2: Contributing to the Service Culture PART TWO: Skills for Success Chapter 3: Verbal Communication Skills Chapter 4: Nonverbal Communication Skills Chapter 5: Listening Skills PART THREE: Building and Maintaining Relationships Chapter 6: Customer Service and Behavior Chapter 7: Service Breakdowns and Service Recovery Chapter 8: Customer Service in a Diverse World Chapter 9: Customer Service via Technology Chapter 10: Encouraging Customer Loyalty

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